As technology continues to advance at a rapid pace, it’s no surprise that AI is becoming an increasingly popular tool for businesses of all sizes. From automating repetitive tasks to augmenting human staff, AI is changing the way businesses operate and interact with customers. In this interview, Arunansu Pattanayak, Cloud Solution Architect at Microsoft and founder of Tipsora, shares his insights on the most significant changes that AI will bring to the business landscape over the next 5-10 years, how entrepreneurs can prepare for these changes, and examples of businesses that are currently using AI in innovative and impactful ways.
Interviewee Name: Arunansu Pattanayak
Can you tell us about your background and how you got started in your industry?
Arunansu Pattanayak: I started my career by doing contract work for companies building web applications using Microsoft .Net technologies. Over time I learnt emerging technologies like Big Data, Machine Learning and AI. Today I work at Microsoft as Cloud Solution Architect specializing in Data and AI.
Can you share a recent success or accomplishment that you’re proud of, either personally or for your company?
Arunansu Pattanayak: I was featured in Microsoft Youtube channel for Cosmos DB. You can see the video.
In your opinion, what are the most significant changes that AI will bring to the business landscape over the next 5-10 years, and how can entrepreneurs prepare for these changes?
Arunansu Pattanayak: Software automation changed the way we think about manual repeatable tasks. Things like using customer complaints to generate automatic response and action items, planning logistics based on transportation availability and automatic resume filtering for job applications etc are in common use in businesses today. With the advent of AI things like automatic junk email and phishing scam detection, voice authentication, face ID etc. are also becoming common use in business. Now AI is entering a new phase where it can augment some of the cognitive human tasks like writing movie scripts, writing computer program and generating graphics etc. This will lead to business using AI to augment their human staff and, in some instances, completely replacing human staff with AI.
How do you see AI changing the way businesses operate, particularly in terms of customer service and experience, and what strategies can entrepreneurs use to leverage this technology effectively?
Many companies today are experimenting with new AI technologies to do things like
1. Generate answers to customer questions by using AI to deliver answers faster without waiting for human input.
2. Generate contracts documents faster by using AI to prefill documents with information they have already obtained.
3. Generate code, graphics, videos and presentations using AI.
There is growing concern that AI may replace jobs that are currently performed by humans. What are your thoughts on this, and how can businesses and entrepreneurs ensure that they are creating jobs that are complementary to, rather than competitive with, AI?
Arunansu Pattanayak: Just like machines replaced jobs that humans used to do but also created new types of jobs that did not exist before, AI will also replace jobs that humans do today, but it will also create new businesses and new types of jobs that don’t exist today.
What are some examples of businesses that are currently using AI in innovative and impactful ways, and how can entrepreneurs learn from these examples to drive growth and success in their own businesses?
Arunansu Pattanayak: Microsoft is using AI in products like Github Copilot X to generate code samples to make developers productive, Dynamics 365 Copilot to generate marketing compaigns, email respones, sales pitch etc., Microsoft 365 Copilot to generate document templates, Power Point presentations, graphics, videos etc.
Leaders Perception magazine would like to thank Arunansu Pattanayak for the time dedicated to completing this interview and sharing their valuable insights with our readers!
Subscribe to our newsletter to get a notification as soon as we launch new interview series.