Built for agents, not people

Amir Baldiga, Founder at ZOOQ

The AI Reality Check

Built for agents, not people

Amir Baldiga built ZOOQ after finding that AI agents needed live LinkedIn data, but the usual ways of getting it were fragile and risky. ZOOQ sells an API and MCP server that gives agents profiles, companies, jobs and posts, with refunds when upstream calls fail. The story is worth reading because it shows what changes when the customer is an agent, not a person.

Amir BaldigaFounder at ZOOQ
The takeaway

The practical shift is not just using AI inside a business, but redesigning the product around autonomous agents that cannot wait for support or manual fixes. The most useful advice is to automate one written process, accept that around 1% will go wrong, and keep the human job focused on noticing when the system drifts.

01

What’s the quick origin story of your business, and what makes what you do genuinely different from the other options your customers are looking at?

I was building AI agents for clients and every one of them needed live LinkedIn data. The normal ways to get it are renting somebody’s LinkedIn account or running scrapers that break, and both quietly put the account at risk. I wanted that layer to be boring and legitimate instead, so I built it. ZOOQ is an API and MCP server that hands agents live profiles, companies, jobs and posts, billed by credit. The genuinely different part is that my customer is usually not a person, it is an agent that decides on its own what to fetch next. The product is built around that reality: when an upstream call fails, the credits refund automatically, because an agent cannot email support and argue about it. Eleven beta testers from around the world signed up within one day of the beta opening, which told me the problem was not just mine. I run the whole company alone, and agents I built do most of the marketing.

02

Where does most of your new business come from today, and where do you wish it came from?

Almost everything comes from LinkedIn today. I post near daily, grew from 3,500 to 7,500 followers in about a year, and I run a community of about 300 senior marketing leaders that started at 15 members. My outbound is personalized by agents, and in my own A/B test the personalized campaign got 28% replies against a 19% baseline over about 200 sends. The experiment I keep coming back to is ads inside AI chat tools. I paid about 6 cents a click on US traffic there, and signups came in roughly half the cost of Facebook. That is where I wish more of it came from, and I think it will. My product ships as an MCP server, so the honest answer is I want agents finding it, not just people.

03

What’s one thing you’ve actually handed over to AI in the last year, and one thing you tried it on and went back to doing the human way?

Handed over: cold outreach personalization. An agent reads the lead and writes the first line, and in my own data personalized first lines get 48% more replies than generic ones. I also handed over most of my content production and my community onboarding, which runs on a WhatsApp bot that costs about 34 shekels a month. What went back to being human work is the judgment on top. My reply rate fell from 30% to 21% and I did not notice for weeks, because targeting had broken quietly and the agent kept sending politely into the wrong audience. Nothing crashed, so nothing alerted me. A model upgrade fixed the targeting and the rate recovered to about 30%, but since then the sending stays automated and the noticing is my job again.

04

Have you noticed a change in how customers find you or what they already know before they reach out? Is anyone arriving through AI assistants like ChatGPT yet?

Some of it, yes. I sell to people building AI agents, so my buyers already live inside these tools. I tested it directly and bought ads inside AI chat tools: about 6 cents a click on US traffic, with signups roughly 50% cheaper than Facebook. Those are my own ad account numbers, not a study. My rough field estimate from a year of talking to marketers: about 10% of people know what an AI agent is, 5% pay for one, and half a percent build with them. The channel is early, which is exactly why the clicks are cheap. The future of advertising is showing up inside the chat.

05

If you were advising someone in your industry on all of this for the next 12 months, what would you tell them to actually do, and what would you tell them to ignore?

Do: pick one process that already has a written runbook and hand it to one well-built agent. One agent does about 90% of what people try to do with twenty, in fewer tokens and usually better. Give it real autonomy, because if it still waits for you to open a chat window, it is a fancy calculator. Budget for the failure rate honestly too. Automation at scale means roughly 1% of it goes wrong, and you should decide in advance whether you can live with that. Ignore: anyone promising five figures a month while you sleep. I run my whole company on AI and I do not make money while I sleep. Most people talking about AI online are selling you magic tricks, and the ones with receipts will usually tell you it is harder than it looks.

Thank you to Amir Baldiga and the team at ZOOQ for sharing what actually worked with Leaders Perception readers.

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