
Why stopping is an option: diagnosing stalled products with Dan Liang
Dan Liang is Founder of Direction Reset Review, which helps AI-enabled founders, freelancers, agencies, consultants, and small teams read the evidence behind a stalled product or offer and decide whether to fix, narrow, reposition, pivot, or stop. This conversation explains how the service pairs public evidence, AI-assisted research, and human verdicts, and why publishing question-shaped, verifiable answers matters for customer trust.
Use AI to speed evidence collection and formatting, but keep verdict-level judgment human. Publish dated, question-shaped answers with visible source trails to build trust before contact, and avoid vanity metrics and paid shortcuts that cannot show verifiable citations.
What’s the quick origin story of your business, and what makes what you do genuinely different from the other options your customers are looking at?
Direction Reset Review came out of a reset I had to run on my own work: a direction had stopped moving, and most of the help I found was tactical. Improve the funnel. Talk to more customers. Change the copy. Useful advice in the right case, but not enough when the harder question is whether the direction itself should survive.
That became the business. A client brings the evidence from a real attempt — launch results, outreach, replies, usage, objections, or the silence after launch — and I return a direction verdict: fix, narrow, reposition, pivot, or stop. The difference from coaches, courses, and growth agencies is that stopping is an allowed answer, and the work starts before tactics. I also keep a public index of stalled-product cases, so people can inspect how I think before deciding whether the fit is real.
Where does most of your new business come from today, and where do you wish it came from?
Straight answer: it is early. New conversations still come mostly from public commentary — community threads, article comments, and places where founders can see the diagnostic approach in action. It is not a mature inbound engine yet.
Where I want it to come from is more specific: the failure-layer index and question-shaped answer pages should pull in people who are already asking, "Why did this stall?" before they find me. That includes normal search, but also AI assistants surfacing the pages when someone asks the exact questions those pages answer. The assets exist so trust can start before the first message.
What’s one thing you’ve actually handed over to AI in the last year, and one thing you tried it on and went back to doing the human way?
Handed over: research grunt work. AI is useful for scanning public postmortems, extracting quotes with dates and URLs, and turning raw evidence into notes I can review. It saves hours on collection and formatting, as long as the source trail stays visible.
Taken back: verdict-level judgment. When AI drafts classifications or recommendations directly, the answer often becomes plausible and smooth, but less honest about the actual call. For this business, that is the product defect. The offer depends on the difference between generic advice and a specific verdict, so diagnosis and final wording stay human.
Have you noticed a change in how customers find you or what they already know before they reach out? Is anyone arriving through AI assistants like ChatGPT yet?
Honest scale: too small to call a customer trend. What I can verify is upstream of clients: when I test AI assistants on questions my audience asks, the cited sources are mostly high-authority platform content, such as DEV and Medium, rather than new independent sites.
That changed my behavior more than my traffic so far. I publish structured answers where machines already look, keep the author identity consistent across surfaces, and measure citation recall monthly. Anyone arriving through ChatGPT specifically — not yet in a way I can attribute. If that changes, referrer logs and recall tests should show it before anecdotes do.
If you were advising someone in your industry on all of this for the next 12 months, what would you tell them to actually do, and what would you tell them to ignore?
Do two things. First, put your reasoning in public in question-shaped form — the words your buyers would actually type — and keep dated evidence behind the claims you make. Verifiability matters more as look-alike AI content fills the web. Second, before investing in a channel or pivot, check whether anyone is already paying time, money, or workarounds to fail at the problem.
Ignore dashboards where curiosity masquerades as intent: impressions, opens, waitlist counts. Also be careful with shortcut services promising AI-search placement. Assistants tend to cite sources they can verify; I would not build the next 12 months around a paid shortcut that cannot show where the citation will come from.
Thank you to Dan Liang and the team at Direction Reset Review for sharing what actually worked with Leaders Perception readers.
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